Things don't always go as planned - we'll work to make it right.
EQUIPMENT RETURNS or REPLACEMENTS
If you received a product that arrived damaged, incomplete, or different from what you ordered, please contact us immediately (within 72 hours of receiving your order) to make us aware of the problem.
For any warranty claims, contact us at email@example.com with the order number and details about the product issue you are experiencing.
If you need to return a product for reasons other than those listed above, contact us within 14 days of receiving your order at firstname.lastname@example.org. In your email, please include:
Your order number.
Details about the product you wish to return.
We will respond with instructions for returning the item(s). Customers are responsible for the cost of return shipping and should choose a trackable shipping option. After we receive the return, unopened and unused items may be eligible for a refund for the cost of the item(s) (excluding shipping) while all other items may be eligible for store credit equal to the cost of the item(s) (excluding shipping). Please note that we cannot accept returns for items that were delivered more than 14 days ago, regardless of the amount of use or perceived condition of the item(s).